Privacy Policy
At Palm Coast Pizza, accessible at palmcoastpizza.com, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information across our website and services. We strive to maintain a strong privacy-first position by adhering to applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
Your privacy is a priority. We process personal data lawfully, fairly, and transparently. We implement appropriate technical and organizational measures to ensure that your data is secure, processed only for necessary purposes, and limited to the minimum required scope.
2. Scope and Role as Data Controller
This Privacy Policy applies to personal data collected through palmcoastpizza.com and any related communications and transactions. For the purposes of applicable data protection laws, Palm Coast Pizza acts as the data controller for the personal information you provide or that is otherwise collected through your interaction with our site.
3. Categories of Data We Process
We may collect and process the following types of personal data:
a. Usage Data
Includes information about how you interact with our website, such as IP address, browser type and version, operating system, referral URLs, and details about your browsing sessions and access times.
b. Account Data
Data submitted by you when creating or managing an account, including full name, email address, physical address, and telephone number.
c. Profile Data
Includes your preferences, order history, and behavioral data when interacting with our services, including items viewed or purchased.
d. Communication Data
Covers all communications between you and us, including emails, online support requests, call logs, and contact form submissions.
e. Technical Data
Consists of technical information about the device you use, including device type, operating system, internet service provider, screen resolution, and browser settings.
f. Transaction Data
Encompasses records of orders, payment method, billing details, and delivery information related to purchases made through palmcoastpizza.com.
g. Preference Data
Includes information about your marketing preferences, communication consents, and product interests.
4. Legal Bases for Processing Personal Data
We rely on several legal bases, as applicable under GDPR and CCPA, including:
– Consent: When you explicitly allow us to collect and process your personal data, such as subscribing to our newsletter.
– Contractual Necessity: When processing is necessary to fulfill our contractual obligations, such as delivering your pizza order.
– Legitimate Interests: To improve our services, enhance security, and conduct business analytics, provided such interests are not overridden by your rights.
– Legal Obligations: Where processing is necessary for compliance with regulatory or legal requirements.
5. Your Rights Under Privacy Laws
Depending on your location, you may have the following rights regarding your personal data:
– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of personal data, subject to legal obligations.
– Right to Restriction: To limit processing under certain conditions.
– Right to Data Portability: To receive your data in a structured, commonly used format for transfer to another provider.
– Right to Object: To object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Data Security Measures
We employ a range of technical and administrative security measures to protect your data, including:
– SSL encryption on all data transmissions through our website
– Secure server infrastructure with role-based access control
– Routine backups with encrypted storage
– Regular security audits and staff privacy training sessions
While we strive to use commercially acceptable means to protect your data, no transmission method over the internet or electronic storage is 100% secure.
7. International Transfers
If your data is transferred outside the European Economic Area (EEA) or the United States, we ensure such transfers comply with applicable law through mechanisms such as Standard Contractual Clauses, adequacy decisions, or binding corporate rules. We take reasonable steps to ensure your data remains protected, regardless of location.
8. Data Retention Periods
We retain your personal data for only as long as necessary to fulfill the purposes for which we collected it. Retention periods vary based on data categories:
– Usage and Technical Data: 12 months
– Account, Profile, and Transaction Data: up to 7 years for accounting and legal compliance
– Communication Data: 3 years
– Preference Data: until you update preferences or withdraw consent
Upon expiration of these timeframes, data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies to optimize performance, record user preferences, and analyze traffic patterns. Cookies fall into the following categories:
– Essential Cookies: Required for the basic operation of palmcoastpizza.com (e.g., cart functionality, secure login).
– Functional Cookies: Enable personalization and remembered preferences.
– Analytics Cookies: Gather statistical data on site performance and user behavior (e.g., Google Analytics).
– Performance Cookies: Monitor load time and system responsiveness to improve service delivery.
10. Cookie Management and Compliance
Upon your first visit to palmcoastpizza.com, you are presented with a cookie consent banner. You may manage consent preferences at any time via our Cookie Settings page. In compliance with GDPR, we do not process non-essential cookies unless you actively consent. CCPA users have the right to opt-out of all data selling and tracking activities.
11. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected without verifiable parental consent, we will promptly delete it. Parents who believe their child has submitted data to us may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to modify this Privacy Policy, with updates posted directly on palmcoastpizza.com. All changes take effect upon publication. Where appropriate or required by law, we will notify you via email or a notice on the website.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Palm Coast Pizza
Email: [email protected]
We are fully committed to upholding privacy and data protection standards. For additional inquiries about your rights or to submit a privacy-related concern, please reach out to us—we are here to help.