Privacy Policy
1. Introduction
At Palm Coast Pizza (“we,” “us,” or “our”), accessible at palmcoastpizza.com, we are fully committed to maintaining the privacy, security, and integrity of the personal data entrusted to us. We understand the importance of privacy and are dedicated to upholding all applicable data protection standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other local privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and communication channels.
2. Scope of Policy and Data Controller Responsibilities
This Privacy Policy applies to all personal data collected through the use of our website palmcoastpizza.com, any services offered herein, and all related digital interactions. Palm Coast Pizza is the data controller as defined under GDPR and assumes full responsibility for the processing of your personal data. For individuals in jurisdictions with equivalent legislation (e.g., California), Palm Coast Pizza fulfills the role of “business” as defined under those laws.
3. Categories of Data Processed
We may collect, use, store, and process the following categories of personal data:
– Usage Data: Includes data about your device, browser type and version, IP address, time zone setting, pages visited, referring URLs, access dates and times, and interaction history on our website.
– Account Data: Includes your name, billing address, delivery address, email address, and telephone number provided during account creation or order placement.
– Profile Data: Includes information you provide regarding preferences, order history, user behavior, language preferences, and feedback or reviews.
– Communication Data: Consists of the content, metadata, and information provided in your communications with us, including customer support interactions, emails, and forms submitted via palmcoastpizza.com.
– Technical Data: Includes device identifiers, operating system, internet service provider, device type, hardware model, and browser plugins and configurations.
– Transaction Data: Includes details of orders, payment confirmations (payment methods, last four digits of credit card), delivery tracking information, and billing records.
– Preference Data: Records your consent regarding marketing preferences, newsletter subscriptions, and stated interests in specific products or services.
4. Legal Bases for Processing
Palm Coast Pizza processes your personal data under the following legal bases:
– Contractual Necessity: Where processing is required to fulfill a contract with you, such as completing an order or managing your user account.
– Legitimate Interests: For purposes such as fraud prevention, improving our services, and ensuring network security—provided these interests are not overridden by your fundamental rights and freedoms.
– Consent: Where required, particularly for electronic marketing communication and placement of non-essential cookies, we rely on your explicit consent.
– Legal Obligation: Compliance with legal obligations, including tax, financial reporting, or dispute resolution.
5. Your Rights
You are entitled to the following rights regarding your personal data, in accordance with applicable privacy legislation:
– Right of Access: You may request confirmation of whether we process your personal data and obtain access to such data.
– Right to Rectification: You have the right to correct inaccurate or incomplete personal information we hold about you.
– Right to Erasure: You may request deletion of personal data where the data is no longer necessary, or where processing was based on consent.
– Right to Restrict Processing: You may request that we limit how your data is used under certain circumstances.
– Right to Data Portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
Please contact us at [email protected] to exercise any of your rights. We reserve the right to verify identity before complying with requests.
6. Security Measures
We implement technical and organizational measures to unconditionally safeguard your personal data. These measures include:
– Data encryption during transfer (SSL/TLS protocols)
– Regular security audits and vulnerability assessments
– Access control measures and least-privilege principles
– Secure data storage and server configurations
– Employee privacy training and strict confidentiality agreements
– Regular system backups and continuity plans
7. International Data Transfers
Some of your data may be stored or accessed outside of your jurisdiction, including in countries that may not offer equivalent legal protections. Where this is the case, we utilize all required safeguards, including Standard Contractual Clauses approved by the European Commission or ensure entities operate under frameworks like the EU-U.S. Data Privacy Framework. We remain responsible for the lawful treatment of your data during such transfers.
8. Data Retention
Palm Coast Pizza retains personal data only for as long as necessary for the purposes for which it was collected:
– Usage and Technical Data: Retained for up to 12 months for analysis and performance optimization.
– Account and Transaction Data: Retained for 7 years to meet regulatory, tax, and customer service obligations.
– Communication Data: Retained for up to 3 years for resolving disputes and improving support quality.
– Profile and Preference Data: Retained as long as necessary to provide tailored services, or until consent is withdrawn.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your experience. The categories of cookies used include:
– Essential Cookies: Required for navigating and using secure areas of our website.
– Functional Cookies: Allow us to remember your preferences, such as language or location.
– Analytics Cookies: Collect data to understand user engagement and track performance trends.
– Performance Cookies: Assist us in identifying system issues, speed variations, and optimizing delivery of website content.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide clear and granular cookie consent options upon your first visit to palmcoastpizza.com. You may manage cookie preferences at any time through our cookie banner or browser settings. Under these laws, you also have the right to opt out of the sale of personal information derived from cookie usage where applicable.
11. Children’s Privacy
Palm Coast Pizza does not knowingly collect or process personal data from children under the age of 13. If we become aware that such data has been collected inadvertently, it will be securely deleted. If you believe your child has provided personal data to us, please contact us at [email protected].
12. Policy Updates
This Privacy Policy may be revised periodically to reflect legal compliance, evolving technologies, or updates to business practices. Any material changes will be prominently communicated via our website, and where warranted, through direct communication methods such as email.
13. Contact Us
For any inquiries, complaints, or to exercise your data protection rights, please contact us:
Palm Coast Pizza
Email: [email protected]
Website: https://www.palmcoastpizza.com
Compliance Statement
Palm Coast Pizza is committed to full compliance with all relevant data protection laws, including GDPR, CCPA, and applicable local regulations. For any concerns relating to your privacy, do not hesitate to contact us at [email protected].